
I'm a digital marketing and analytics professional who always passionate about Digital World that brings product those are making our life easier to meet our daily needs. I have been majorly working around aviation, apparel, media, education, healthcare and other big industry to generate leads/sales/inquiry through various digital marketing techniques like SEO, SEM, SMM and ORM.
Also, my area of expertise spreading around product planning, tag management, personalization and marketing automation to scale up the numerous process involves in better customer services
I started my career as a digital marketer to get business by using search engine optimization and pay per clicks by using Google ads. Later, I expanded my knowledge over Bing Ads, Facebook for Business, Twitter for Business and LinkedIn Campaign Manager. I did plenty of studies to pick digital marketing tools that support to automate the digital marketing campaigns and report generations. This is the place where the ecommerce people are investing too much money to meet the organization goals
I'm involving in digital marketing strategic and process flow development for social media and search engine marketing campaigns. Every business will demand unique marketing strategies by using the digital marketing tool features such as ads extension in google ads, search or display or app marketing ad type campaigns in google ads, remarketing ads by usiness google ads audience manager etc.
I'm also expertise in Email Marketing Automation using Hubspot Workflows and Mailchimp tool, I have huge work experience in remarketing techiques by using Adroll and Google ads platform. I have been working on to promote mobile app by using Google ads and Facebook app promotion ad types.
I'm currently working as a Digital Strategist at Air India's Digital and Technology team. We are activating Marketing Technology platform for Campaigns Promotions, Personalized Experiences, Customer Life Cycle Journey use cases, Data Activations, Marketing Automations using Adobe Experience Cloud platforms like Adobe Experience Platform, Adobe Journey Optimizer, Customer Journey Analytics, Adobe Target, Adobe Campaigns V8, Adobe Launch, ets. Also, we have enabled Azure Data Lake Services, Databricks, OneTrust Consent Cookie Management to provide premium customer experiences to any users from the moment who visit our website or mobile apps to book tickets.
Digital and Technology is not just for ticket booking experiences, it mandates to provide technology driven on-boarding journey experiences, in-flight passenger experiences, arrival journey experiences and also to ensure our guest to reach their home safe.
I'm involving in MarTech platform activation by gathering requirements from Ecomm, Loyalty, Sales, Brand, Social Media, Groud Handling, Ancillary team who sits at difference locations across the globe. We are setting up MarTech platforms to distribute and deliver daily, weekly, monthly and ad-hoc basis marketing automtaions that facilitate management to analyze and take operation oriented decisions at different levels.
Adobe Experience Platform(AEP), Adobe Journey Optimizer(AJO), Customer Journey Analytics(AJO), OneTrust, AppsFlyer, Adobe analytics, Google analytics, LinkedIn Campaign Manager, Mailchimp, Hubspot, Foresee, SEMRush, MOZ, Google Data Studio, Google Search Console and Facebook Insights are some of the tools that I majorly work on regular basis.
The Adobe Experience Maker of the Year 2025 Winner
Adobe Analytics Champion 2025
As a Senior Manager, Digital Strategist, I have been architecting, leading, and managing end to end marketing technology to activate data, activate marketing channels, activate analytics tracking data collections to promote Air India's product and services across digital channels.
My roles and responsibilities are around the MarTech platforms such as Adobe Experience Platform, Adobe Campaign, Journey Optimizer(AJO), Customer Journey Analytics(CJA), Adobe Target, Adobe Launch Implementations, AppsFlyer, IOS App Store Console, Google Play Store Console, Azure Data Lake, Microsoft Co-pilot, SEMRush, Google Search Console, Adobe LLM Optimizer, etc
As a Senior Manager Analytics, I have been managing and leading end to end digital analytics implementation, reportings and report automation using Adobe, Google and other Marketing technologies. Data unifications is one key elements that enables personalization in Marketing communication, Product promotions and Up-selling ancillary products.
Majorly, I have to work with different teams including, Product, eMarketing, Branding, Social Media, IT Infra, Info security and Legal team to put our user behaviour tracking in place that will scale up our service to wow customers everytime they fly with Vistara.
After spending many years at Softcrylic, I promoted as Digital Marketing Manager to increase our brand visibility by using all digital marketing techniques such as SEO, SEM, SMM and Email Marketing. We are using few key marketing automation techniques using mailchimp to distribute newsletter that carry our latest happening and services to prospect clients. We are also using many workflow to meet these goals using hubspot marketing automation tool that contains different audiences.
We are using content promotion strategies to reach our potential target audiences that includes webinar, webinar video posts in YouTube, webinar recap blog at our website, case studies, infographics and offer pages. These content support has been very helpful to promote our prime services across social media channel such as LinkedIn, Twitter, Instagram and Facebook.
I was running a team that deliver various daily, weekly, monthly and quarterly reports to many leadership team. We were using both Google Analytics and Adobe Analytics to pull data and feed them into advanced excel to build dashboard. We do built dashboard in PowerBI and Tableau to produce better visualized reports.
We had a tag management team to enable google analytics and adobe analytics implementation supports with the help of tag manager tools such as google tag manager, ensighten and adobe dtm(adobe launch).
I joined as a senior digital analyst at Softcrylic to manage multiple regular reports, ad-hoc reports and web analytics tool that enable leadership team to visualize key business performances and digital marketing campaign performances at various stages.
I was managing a 10 member team to get leads/calls/inquiries by using digital marketing techniques such as Google Adwords, Facebook Marketing, Google Places for Business, Search Engine Optimization.
Besides, I was involving to deploy user behaviour tracking, report generation and tag managements to measure all the digital marketing campaigns.
I was the first resource who recruited for starting a new venture called "My Digital Marketing Team". This is a joint venture between Zanec Soft Tech and GlobalIT Australia. After nearly 6 months of efforts, I moved to My Digital Marketing Team officially.
Zanec is a leading IOS and android application development company based in Chennai. I have supported many apps to improve those ranking in Google Play and Apple itunes Stores.
I got a campus placement job offer to work as Management Trainee at iSource IT Enable Pvt Limited. We were offering transcription services and medical billing services under the brand BillingParadise.
I was taking care of SEO execution, website management and social media channel maintenance. I also extended my roles in Google adwords and ORM. iSource gave me some good opportunity to deliver my best and it also gave me great confidence to move as a digital marketer.
I earned my MBA in Marketing & Finance from Mohamed Sathak College, Killakkarai.
I earned my BCA degree from Bishop Heber College, Trichy.
I did my higher studies from Infant Jesus Higher Secondary School, Trichy.
1/141, Nallendiran St, Elandaikudam
Ariyalur, Trichy, Chennai, TN, India 621851
balakumarsaravanavelu@gmail.com
+91 9884362288